F.A.Q.S

Returns and Refunds: Because all of our tasty confections are made to order we can not accept returns and do not offer refunds.

About Our Product: Each order we fulfill is packaged to order. Our candies and chocolates are homemade using our original, old fashioned recipes and no two candies are exactly alike. Because of the delicate nature of candies we do our best to package each order with care, but we can not guarantee against breakage.

Flat Rate & Expedited Shipping: The shipping times listed are based on the shipping time estimated directly from the shipping service you've selected. These times are not guaranteed by us and only include shipping time. Please allow an average of 1-2 business days for making and fulfilling of your order (note: in some cases this can take longer based on availability).  Orders are fulfilled and shipped Monday- Friday (excluding holidays). Orders placed after 3pm EST are received by us the following business day. 

Hot Weather Shipping: When temperatures are above 70 degrees we recommend you add an ice pack shipper to your order of chocolates to keep them from melting. When shipping in hot weather, we may hold an order available at the end of the week to ship at the beginning of the following week based on your location. Some of our candies don't do well sitting in hot weather for extended periods of time. 

Special Orders: Don't see your favorite item? While we try to offer most of our products on the web, not everything is available on here. To order this or to order specialty items for Weddings, Parties, and Special Events please contact our Virginia Beach Hilltop location at (757)965-9295 (note: our store location can not offer flat rate shipping at this time. Shipping prices and packing differ in stores based on handling and availability.)

Taffy: Our taffy is homemade, the old-fashioned way, using the same hand stretching and copper kettle cooking methods as we have from the beginning. Because of this, every once and a while you might get a piece of taffy that may contain a dark crunchy piece. This dark spot is a caramelized piece of sugar and considered a sign of good fortune at Forbes. Our taffy does not need to be refrigerated. If you do decide to refrigerate it or you have just received your taffy during the colder months, we recommend letting it sit out overnight to soften at room. If you get our taffy during the hotter months you can harden it by letting it sit in an air conditioned room overnight. We hope you enjoy our homemade treat as much as we do.